This paper studies how the internal organization of firms interacts with labor and product markets. I analyze millions of task assignments across hundreds of salons using data from a software company.

Pricing decisions are crucial for managing a firm’s reputation and maximizing profits. Consumer reviews reflect not only product quality but also a product’s price, with more favorable reviews for low-priced products.

Firms increasingly rely on recruiters to find talent. Recruiters are typically paid using refund contracts, which specify a payment upon a successful candidate suggestion and hire, and a refund if a candidate is hired but leaves for any reason during an initial period of employment.

In this paper, I study how voluntary labor supply decisions within an organization impact workplace injury using novel data on the payroll and workers’ compensation claims of Los Angeles traffic officers.

In this paper we demonstrate tips are sensitive to service quality even when future interaction is unlikely. Using a novel data set covering 150,000 hair salon appointments where customers can be observed over time, we are able to exploit variation in service quality and exogenous separation rates.